Heirs Insurance, Heirs Life Set To Revolutionize Claims Payment Process
L-R: Ekerete Ola Gam-Ikon, Guest Speaker; Tope Adaramola, National Executive Secretary, NCRIB; Dr. Adaobi Nwakuche, Ag. MD/CEO, Heirs Insurance Limited; Owolabi Abbas, Chairman NCRIB, Abuja Area Committee; and Niyi Onifade, MD/CEO, Heirs Life Assurance, at the brokers’ evening in Abuja sponsored by Heirs Insurance and Heirs Life.
Heirs Insurance and Heirs Life Assurance said the new claims facility from both companies will revolutionize the process of claims payment in the Nigerian insurance industry.
The Acting Managing Director/Chief Executive Officer, Heirs Insurance, Dr. Adaobi Nwakuche, and the Managing Director/Chief Executive Officer, Heirs Life Assurance, Mr. Niyi Onifade, made the disclosure in their presentations at the Nigerian Council of Registered Insurance Brokers (NCRIB) Members’ Evening, organized by the Abuja Area Committee of the NCRIB in Abuja recently.
According to Onifade, Heirs Life Assurance and Heirs Insurance have rolled out a Fast Claims feature to support brokers and customers in dealing with challenges with insurance claims, a major pain point across the industry.
He stressed that the new claims facility from both companies will revolutionize the process of claims payment in the industry.
“At the core of our operations are three solid pillars: digital innovation, relationship with brokers, and capacity building. We are happy to state that these three have paid off. With technology, we can serve our customers and brokers efficiently, especially in the area of claims settlement.
“We commend brokers for committing to collaborating with us to delight insurance consumers. On no account should a customer or broker go through a painful experience when it comes to payment of claims, a core responsibility of every insurance company,” he added.
Corroborating Onifade on their preparedness to revolutionize claims payment process, Dr. Adaobi Nwakuche said “For you, our esteemed brokers, we promise to work with you and with the entire NCRIB body, with trust and dedication. For our customers, we have put structures in place to make the process of claims as easy as getting a quote because we understand that the business of insurance is about trust.”
Earlier in his opening remarks, Chairman of the NCRIB Abuja Area Committee, Owolabi Abbass, pledged their commitment to collaborating with Heirs Insurance Limited (HIL) and Heirs Life Assurance (HLA) on delivering 24 hours claims settlement to clients.
“Claims settlement has been a major challenge in our industry. We are pleased that Heirs Insurance and Heirs Life are delivering on their promise of fast claims service. We fully support this and we will collaborate to make this process better,” he said.
The Abuja NCRIB members evening was jointly hosted by Heirs Insurance and Heirs Life Assurance.
Heirs Insurance, the general insurer, with the mandate to protect people’s properties and specialist life insurance company, Heirs Life, with a vision to provide financial security and life insurance plans for people, both leverage digital to provide simple, quick, reliable, and accessible insurance to individuals and businesses. Heirs Insurance and Heirs Life are subsidiaries of Heirs Holdings, a pan-African investment company with presence across 23 countries worldwide.
