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FBNInsurance commits to Customer Amazement - The Revealer
Insurance

FBNInsurance commits to Customer Amazement

Leading Life insurer, FBNInsurance, has restated her commitment to outstanding Customer Service through the firm’s sponsorship of the 2018 Customer Amazement Revolution Masterclass with renowned Customer Service expert, Shep Hykens and accomplished economist, Prof Benjamin Akande.

Speaking at the conference, Lead Facilitator, Shep Hyken, emphasised the need for every business to realise that today’s customer no longer compare apples to apples, but they compare the quality of service received from the business to the best they have enjoyed elsewhere even if the industries were different.

He went ahead to propose the Out-Convenience model for winning back the customer’s trust at all times.

In his presentation, Prof Akande charged business leaders to commit to building a vibrant generation of youth leaders who will affect the Nigerian economic space going forward.

Val Ojumah, MD/CEO, FBNInsurance, who was also a discussant at the conference, commended the organisers and other sponsors of the conference for their support.

He reiterated his firm’s commitment to better customer service as a pre-requisite to continuous customer satisfaction via multiple touch points.

The Master class, which was put together by The Workplace Centre, had various professionals from the financial services, health sector amongst others in attendance.

Recall that recently, FBNInsurance hosted a successful Customer Forum in Aba as one of the avenues to engage with the business.

 

Edet Udoh

We are The Revealer, a general online news platform based in Nigeria. Our focus amongst others is to provide credible, factual, well researched and balanced news and articles for our teeming readers in business, governments, politics, engineering, science, religion, technology etc. Edet Udoh is the Managing Editor. He is an experienced media person. He has worked extensively with the Champion Newspapers, The Authority Newspapers and the Blueprint Newspaper before starting Revealer Online News platform in 2018. He can be reached with this email address: edetudoh2003@gmail.com or via these phone numbers 08061246427 and 08170080488

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