Covid 19: PTAD makes changes in verification, complaints resolution processes

As a result of the ongoing Corona Virus pandemic, Pension Transitional Arrangement Directorate (PTAD) has made changes in its walk-in-versification and complaints resolution processes.

The management in a statement yesterday informed the general public that “in view of the current world health challenges occasioned by the Corona Virus pandemic, we have made temporary changes to our verification and complaint resolution procedure.

The statement called on pensioners wishing to be verified to submit their documents by email to verification@ptad.gov.ng or by regular mail to Director, Pensioners Supports Services Department, Pension Transitional Arrangements Directorate, 22, Katsina Ala Crescent, Off Yedseram Street, Maitama, Abuja.

It stated that “Pensioners will subsequently be invited on a given date to attend verification following review of their documentation,” adding that “Pensioners having complaints should submit their complaints by email to complaints@ptad.gov.ng or can upload their complaints using the complaint link on our website www.ptad.gov.ng.”

The statement advised pensioners with enquiries to send their enquiries by email to enquiries @ptad.gov.ng and info@ptad.gov.ng or call 080022557823 (0800 call PTAD) toll free; 09-4621700; 09-4621721; 09-4621722 (rates apply), adding that “PTAD will ensure respond to the needs of our pensioners in a timely manners and provide feedback promptly.”

While regretting any inconvenience this may cause the pensioners, the Directorate in the statement said “the Directorate’s greatest concern remains the continued well-being of our senior citizens and our staff. These temporary measures are therefore only intended to ensure their safety and comfort.”