African Alliance Insurance Pays N7.5bn Claims In 2021
Mrs Joyce Ojemudia, Managing Director/Chief Executive Officer
*Restates Commitment To Customers’ Satisfaction
Foremost life insurer, African Alliance Insurance PLC said it has paid ₦475 million claims to its customers In December 2021 ahead of the yuletide season thereby bringing the total claims paid for the year 2021 to N7.5 billion.
In a statement by the firm’s Brand, Media and Communications Manager, Bankole Banjo, Joyce Ojemudia, Managing Director/Chief Executive Officer of the firm, reaffirmed the company’s commitment to satisfying her teeming policyholders.
According to her, “At African Alliance Insurance PLC, we are in the business of paying genuine claims as due. This is more important as the year rolls to an end with many uncertainties that may affect the festivities. For us, we have promised we will be with them for life, this is our ongoing fulfilment of that mantra,”
“Going further, she restated the company’s long history of claims payment while informing stakeholder that the firm has instituted a seamless claims process which included “fortifying the claims unit with agile and nimble claims experts enabled by technology to join the team on ground. This has resulted in a faster processing time for claims. As we end this year on a good note, we are reassuring our customers that we won’t renege on our commitment to paying claims as due,” the MD/CEO said.
The year-to-date break down of the claims, the statement stated, the life insurer has paid N1.23 billion in Individual Life claims; N1.36 billion Group Life; N626 million Takaful; N25.2 million Esusu payouts as well as N4.35 billion in Annuity payments.
Incorporated in 1960, African Alliance Insurance PLC is widely regarded as the strongest and most experienced life insurance specialist in these climes. Operating out of its HQ in Lagos and 18 branches nationwide, the ISO certified firm recently demonstrated its ambitions in the retail space with the opening of two new branches to aid penetration.
